Trust and Safety

  • Openness
    All the prices on the website are published by Organizers and include all possible taxes, fees and commissions. We have no hidden payments.
  • Direct Communication with Organizers
    You book programs and communicate directly with Organizers. Speak about the conditions of a program first, and pay only after all negotiations. An Organizer will send you a written confirmation of the possibility of tour execution, and only then can you make the necessary payments.
  • Insurance From Program Failure
    Organizers get your money from us only after your arrival at the starting place or on the fact of delivery of services, depending on the status of the partner. Thus, we insure you from the risks of program failure and Organizers' default.
  • Control of Payments
    There is always an internal record of your payments and transactions in your personal account. You are always aware of all the payments you have done.
  • Secure Payments
    We do not collect or store your payment details. All the payments are made through the processing company Moneta.ru gateway. The service has a certificate of compliance with the international standards of data security PCI DSS Level 1 (Payment Card Industry Data Security Standard). 3D-Secure technology from VISA and SecureCode technology from MasterCard are used in order to protect your payments by bank cards. It provides a high security of transactions related to the payments made on the website.
  • The Purchasing Password
    Use the purchasing password, which provides an additional protection of funds, in your personal account in Clumus. No one can use your funds even if your account is hacked by cyber-criminals. The purchasing password is stored, in an encrypted form, in our database, and you also need to remember it. We will ask for it whenever you make payments on the website.
  • Refund Guarantee
    In case of refusal of a paid program, we will return the money to your personal account or your bank account as stated under the terms of "Terms & Conditions." If you finance a lot on a raffle and its funds cannot be provided within the prescribed period, we will give a 100% refund of the amount you paid and transfer it to your personal account on the website.
  • Confirmed Traveler’s Accounts
    We care about the correctness of raffles and the involvement of real people. Therefore, we will ask for a confirmation of personal data from users, who become the winners of lots. To confirm his/her or her profile, a user should provide a scanned copy of his/her passport or any other document that would correctly identify him/her or her as a person, following the terms in our "Terms & Conditions."
  • Truthful Reviews of Real Travelers
    You should have a confirmed profile and should return from some journeys in order to express your own experience and impression in publishing reviews. The Organizers want to make sure that their reputations will remain clean and that people, who have never been their clients, will not spoil the good impression. Moreover, travelers can be guided only by truthful information from the experienced tourists.
  • Support and Assistance
    You can always contact us and ask questions through our feedback form. We are always ready to help!
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