FAQ for Organizers of Tours and Adventures

  • How to start working with Clumus?
    • If you are an Organizer of active, sport, thematic, guide, educational or event tours, or if you are an Organizer of extreme adventures and activities on the weekends, or if you want to embody important and meaningful social projects that have close connections to travelling, ecology, animal or nature protection, you can create your personal account as an Organizer free of charge and place your offers.
  • Who can be registered as an organizer in Clumus?
    • Any legal or physical entity, registered as a personal entrepreneur with an experienced team and A technical base for the organization of active tours or recreation. Moreover, companies and creative teams which embody social projects connected with traveling can be organizers too, if they want to raise finance for projects through the crowdfunding model.
  • How do I get an invitation code?
    • Your personal Clumus Manager should provide you with the code for the registration process. In case of failure, you can ask your manager or apply for registration in step number one.
  • What are the requirements for media content (e.g., photos and videos) placed on the website?
    • They must be performed in good quality and have a horizontal orientation.
    • Photos and videos containing watermarks, logos, and lettering over them are inappropriate; pictures should have a resolution of at least 800 x 600 pixels.
    • The video should be preloaded on Youtube and then posted on the website via HTML-code; you should have the copyright or the right to use the published media content.
    • In case of copyright infringement, we can remove information from our website without your notice.
  • What are the requirements for programs and projects placed on the website?
    • You must be a direct performer of the published programs, the title and description of your programs or projects should not mislead users, you cannot publish external links in the description of programs and projects or anywhere else or specify the price of your program in the description of the lot.
    • Prices of your programs should be the same as in your official price list or below them; you should be ready to use the official currency in which you are selling the participation in programs, and you should also be ready to take this currency to your bank account for calculation purposes.
    • Programs must be published only in the that can be fully understood and provided by your team.
  • What are the requirements to uploaded files (memos, instructions and etc.)?
    • • Documents should contain information essentially without third-party links and contact information;
    • • file size allowed: up to 1 MB;
    • • valid file format: JPG, JPEG, GIF, PNG, PDF, RTF, DOC, DOCX, XLS, XLSX;
    • • files can be successfully downloaded and opened after uploading;
    • • you must ensure that files are not malicious or infected by viruses.
  • What currency of prices are displayed in programs on the website?
    • All prices of your programs are displayed in such currency that was chosen by the user in the website interface. In case of A discrepancy between your currency and the currency of the user, all prices are automatically converted and displayed for him/her in accordance with the current exchange rates.
  • What is the fee charged by Clumus?
    • We get our profit only after you have recieved yours. Therefore, we take a reward from successfully implemented commercial programs only. Our reward – contractual % for fully paid programs, and 15% for successfully implemented raffles. For non-profit projects funded through the crowdfunding model, the reward is 7%.
  • How to sign an agreement with the Traveler?
    • The agreement is concluded automatically between the Organizer and the Traveler at the moment a program is purchased. Another way is by confirmation of the Traveler’s participation in the program by won journey, which presumes ownership of the right at the end of the raffle.
    • If you are using your own form of the agreement, please make sure that your agreement was uploaded on the website correctly and that it can be easily downloaded by customers. In this case, you will need to sign and share copies of the agreement with the Traveler yourself. Finally, the most important thing is to attach your agreement to offers located on the website. However, we strongly recommend that you use our “Terms & Conditions” as an agreement with the Travelers to reduce the time it takes to conduct the deals.
    • A voucher with a detailed description of your program is an integral part of the agreement with the Traveler. It is formed for the Traveler automatically and is available to both parties to an agreement.
  • How do I learn whether someone has left a booking request for our program on the website?
    • When the Traveler makes a booking request, you receive an automatic message immediately. A copy of this message goes to your email. After you receive such a message, you need to send a response to the Traveler about the possibility of booking execution on exactly the chosen date, or you can suggest a new date for the program implementation. You may track all bookings in your personal account in the "Bookings" tab.
  • How do you give a traveler a booking confirmation?
    • Using correspondence with the traveler, you agree on the exact date of the program and set or change this date in the relevant booking in the "Bookings" tab. This way, you confirm the possibility of an order execution. If the customer has selected a group tour with fixed dates, give him/her a written confirmation of the possibility to implement the program on those dates. The traveler pays for the entire program or makes a prepayment of contractual % of the cost of the program in order to reserve a place, and you also get an automatic message about this process. Thirty days before the date of implementation of the program, a reservation must be fully paid.
  • Is it possible to refuse a Traveler participation in a program?
    • You can refuse a Traveler if you have a serious language problem with him/her if participation in the program requires good language skills. Moreover, your programs may only be published in such languages that can be readily understood and provided by your team.
  • What sort of reward should non-profit projects have?
    • Sponsor rewards of your projects should be non-monetary. It can be gratitude, any goods, crafts, photography, advertising services and so on. You may not offer money, securities, or shares in projects or companies in the form of rewards.
  • How do I generate a financial goal for social projects?
    • The total amount of all contributions provided for your rewards should cover the amount of money required for the project itself, the cost of creating and delivering (in case the rewards have a physical nature), and the time spent on provision of services.
  • How do I form patterns of rewards for the sponsors of social projects?
    • You may create different patterns of rewards, differing in amounts and values, in order to give the potential sponsors the possibility to select one or several rewards. Such an option, when each following payment is larger in size than the previous and includes the previous reward, is possible too. Moreover, such an option justifies the higher price.
    • Besides, compensation may have a relatively small prime cost compared to the size of the payment or even have a non-material nature. After all, for the successful implementation of the project, it is very important to use the largest part of the collected funds on the project itself, not on covering the cost of user's rewards.
    • Limit the number of rewards so that they don't exceed your production or time limits.
    • You can make the list of the regions, dates, and terms of delivery on the "Payment of Rewards" tab in the project description. Another way is to specify this information in the description of the patterns of rewards if this information is unique to each of them.
  • How to make a successful non-profit project?
    • The first way is to share information about your project among friends, acquaintances and/or contacts of your existing customer base. You may also place the commercial on your Youtube channel with a link to your project in Clumus. Also, you may publish the information about your projects in social networks and ask people to share it with others. Write an intriguing press release if you think that the publicity could play a significant role in the final success of the project.
  • Is it possible to post a social project again if, during the initial offering, it did not succeed?
    • If the project does not raise the necessary funds the first time, it will probably fail again without serious modifiations. Try to analyze what prevented potential sponsors from supporting your initiative. Modify the project while taking into account these points or thinking of new social projects. Think about the rewards that you offer to users and the value they get acquiring them. Finally, consider a strategy of project promotion on the Internet. Clumus does not earn on social projects and provides a free tool for the centralized financing to their authors. Moreover, we have a financial cost in the case of the success of such projects, and we believe this is a significant contribution from our side. Therefore, we are not making any additional efforts in the promotion of your non-profit projects. Their financial success and implementation depend on your regular activities.

Other answers to your questions can be found in the "Terms & Conditions." Alternatively, contact us via the feedback form.
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